Terms & Conditions

Welcome to our website!

If you continue to browse and use this website, you are agreeing to comply with and be bound by the following terms and conditions of use, which together with our privacy policy govern our relationship with you in relation to this website. If you disagree with any part of these terms and conditions, please do not use this website.

If you want to ask us anything about these terms and conditions or have any comments on or about our website, please email us via the 'contact us' link. 

1. GENERAL

1.1 The term 'We' or 'Us' or 'Our' refers to the owner of the website (All Greek Limited) whose registered office is 33 Stephenson Street, Birmingham, West Midlands, B2 4BH, UK. Our company registration number is 8681240, registered in England and Wales. All Greek Delicatessen is the trademark of All Greek Ltd.

The term 'You' refers to the person whose order is accepted by All Greek Online. The term 'Recipient' refers to the prerson who receives the purchase bought through www.allgreekdeli.com.

1.2 We reserve the right to change these terms & conditions from time to time and we encourage you to review them as often as possible. Any changes are effective immediately upon posting to the website.

1.3 It is prohibited by law to sell alcohol to anyone under the age of 18. We will not sell alcohol to anyone under 18. By placing an order with us you confirm that you are at least 18 years old. If you are purchasing alcohol as a gift you also confirm that the recipient is 18 or over, and that the information you give is correct and truthful.

1.4 We sell goods only to end-users.

1.5 Any matter that arise out of your use of this website (including the contract entered between you and us through this website) shall be governed by the laws of the United Kingdom, and any dispute between us will be resolved exclusively in the courts of United Kingdom. All contracts shall be concluded in English.

1.6 When you place an order we collect certain personal and transactional information (e.g. name, address, email address, Credit/debit card details). Please refer to our Privacy Policy for the details of how we use this information. 

2. PRICES AND CONTENT

2.1 We take the utmost care to ensure prices and the content of this website, including product descripstions, photographs and ingredients are accurate and correct at the time of purchasing.

2.2 All prices shown are in Pound Sterling and include VAT. All prices are exclusive of delivery charges. Prices may change over time.

2.3 Will only accept orders if there are no material errors in the description of the product or its price as advertised on this website. In the event of an error or other content related issue, we reseve the right to correct such error without notification. We also reserve the right to cancel any order that may have been made under the pretense of such error.

2.4 Product information, including product descriptions, ingredients, brand information and photographs are displayed on our website and provided by the producer or an authorised distributor and we cannot accept the responsibility for any omissions or errors in this information.

2.5 All images of products in terms of colour might vary from the computer screen view. Accuracy of colour is not guaranteed.

2.6 Some items in the Gift Boxes and Hampers are subject to minor variations. This includes, but is not limited to the type of sauce, olives, jam and oil. 

2.7 Some of our products are being produced and stored in an environment where nuts or other allergens are being used, and may therefore contain traces of allergens. If in doubt please contact us before placing your order. 

3. ORDERING

3.1 Once you place your order with us, we will send you an email acknowledging the details of your order. This email is not an acceptance of your order, just a confirmation that your order is being processed. Acceptance of your order and completion of the contract between us will happen once the payment is being processed and the goods have been dispatched. The sale contract is therefore concluded in England and the language of the contract is English.

3.2 We reserve the right not to accept an order due to one or more of the following:

  • The product is out of stock
  • Payment has not been authorised
  • Error in pricing or product description
  • The criteria in clause 1.3 in these Terms and Conditions is not being met
  • Technical failure of the website

3.3 All products are subject to availability. In the event that we cannot supply you with the product you ordered, we will inform you of this, and if you have already paid for the product, refund you in full as soon as possible.

4. PAYMENT

4.1 Payment must be made when placing the order. 

4.2 We accept payment by Visa, Visa Electron, MasterCard, Maestro, and American Express. If any of these payment methods are unsuitable, please contact us and we will be happy to discuss other payment options. 

4.3 Please note that all credit/debit cardholders are subject to validation checks and authorisation by the issuer of the card. If the issuer of your payment card refuses to pay or does not for any reason authorise payment to us, we will not be liable for any delay or non-delivery of your order. We retain the legal ownership of all merchandise until full payment has been made by you and received by us and legal ownership of the merchandise will immediately transfer back to us if we refund any payment for the merchandise to you.

4.4 When using the card you confirm that you are the cardholder or have permission to make payment with the card by the cardholder. Please ensure the details you enter are correct. 

4.5 The price you will be charged is the price stated on the website at the time we receive your order. In the unlikely event that an incorrect price has been given, we will contact you as soon as possible to see if you would like to go ahead with you order at the correct price or cancel the order. If we fail to get in contact with you we will cancel the order in respect of the incorrect priced product.

4.6 Please make sure you receive a receipt of payment via email as well as a confirmation of your order. Failure of either to arrive might indicate that the order has not gone through successfully.

4.7 We reserve the right to change prices at any time. We reserve the right to amend prices at any time at our discretion before, but not after, we accept orders.

5. CANCELLATIONS & RETURNS

5.1 In respect to non-perishable items you have the right to cancel your order within 14 days from the day you receive your delivery. Your notice of cancellation must be made to us via email or phone. We ask the goods to be returned to us in unused and undamaged condition, with their original packaging.

5.2 In respect to perishable items you have the right to cancel your order only prior to dispatch. In the event that you wish to cancel your order after dispatch but prior to the time of delivery, we reserve the right to charge you in full for an amount equal to the price of the perishable items contained in your order.

5.3 We are not able to stop processed orders from dispatch, even if you send us a notice of cancellation. 

5.4 Please note it is your responsibility to make sure the goods are returned to us safely and at your expence.

6. DELIVERY

6.1 Delivery charges are specified once you have entered the delivery details and are depending on the weight of the package and the destination. 

6.2 Please make sure the delivery address and postcode are correct as we take no liability for goods being undelivered due to incorrect/inaccurate address details. If an incorrect shipping address is entered, we reserve the right to ask for additional payment to cover the cost of shipping. Failure to do so will result in the order being cancelled.

6.3 Orders placed before 12:00pm Monday-Thursday will be dispatched on the same business day and orders after 12:00pm will be dispatched on the next business day. No orders will be dispatched on Saturdays, Sundays or public holidays.

6.4 It is your responsibility that someone will be at the address to accept the delivery when being made.

6.5 Delays are occasionally inevitable due to unforeseen factors and we cannot accept liability for delays outside of our control.

6.6 Please contact us by email within 24 hours of expected delivery if your order has not arrived. The address is: [email protected] or phone: 0121 4485600.

6.7 All sales are made on a retail basis, and we can not offer wholesale or trade terms of sale. We may not be able to fulfil, and reserve the right to cancel orders for large quantities and bulk purchases where applicable.

7. PRIVACY & SECURITY

7.1 Our privacy policy, which sets out how we will use your information, can be found at the Privacy Policy link. By using this website, you consent to the processing described therein and warrant that all data provided by you is accurate.  

8. INTELLECTUAL PROPERTY

8.1 The trade marks, logos and service marks ('intelectual') property displayed on our website are the registered and unregistered marks of All Greek Ltd, our affiliates, our licensors and/or our and are protected by UK and international trade mark laws. Except in connection with placing an order for products or as required by applicable law, you may not use, reproduce, duplicate, copy, sell, resell, access, modify or otherwise exploit our intelectual property or that of our suppliers without our or their prior written consent. 

9. COMPLAINTS

9.1 If you are dissatisfied with any aspect of our service, please contact us via email. 

10. PRODUCT LIABILITY

10.1 We shall not be held liable for any injury or illness caused by the misuse of any product. It is your responsibility to read all product ingredients carefully, to use the product strictly for the purpose it was intended for, and to insure that the productis used in a safe and reasonable manner. All Greek shall not be held responsible for any damages, injury or illness that occur due to an allergic reaction, or as the result of any other unforeseen occurence. 

11. STATUTORY RIGHTS

11.1 Nothing contained in these Terms & Conditions of Sale affect or will affect the statutory rights of the Customer or the Recipient in relation to the quality, fitness or description of the goods supplied. 

12. DISCLAIMER: LINKS

12.1 This website may contain links to other websites operated by parties other than All Greek. Such links are provided for your convenience only. We do not control such websites and are not responsible for their contents. All Greek's inclusion of links does not imply any endorsement of the material on such websites or any association with their operators. All links made to such other sites are made at your own risk and we accept no responsibility for any linked sites.